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Q:

Is there a polite way to tell a sales rep that I probably know more about the devices they're trying to sell me than they do? I am not rude to them, I usually just let them finish but it can be a bit much sometimes. Thoughts?

A:

As soon as you walk into a carrier store, the rep is going to automatically assume that they know more than you because they were trained to know more than you. If you are confident in the research you've done, I would recommend that you just tell them exactly what you want when you walk in the door. We are trained to offer you options based on what you use your current device for; just tell the rep that you already know what you want. Avoid saying things like "I'm looking for a new phone" because phrases like that are triggers for us to help you find one and ask qualifying questions.


Q:

How do I get a subsidized phone?

A:

You can still get subsidized phones by opening a 2 year contract despite everyone telling you that you can't. That being said, the new way of upgrading (Device Payment AKA Edge) is more often than not the cheaper way to do it because it lowers your bill to offset the price of the phone. If you don't want to be given a hard time about getting a 2 year contract you can try going to a multi-carrier store like Best Buy.


Q:

Yeah for me, this doesn't work. We have the loyalty plan which is 2 lines for $120. I'm not going to save money tacking on +$40 a month (2 phones) over 24 months, $960 versus paying for a subsidized phone @ $400 (2 phones).

Do I just go into the store and ask the rep, or do I call corporate? Verizon doesn't show them on their website.

A:

Usually if you ask a rep in the store he will tell you that he can't do it. You would have better luck calling corporate. Just dial 611 from your phone.


Q:

What was your most considered qualification when you first started working wireless? And what company is the best to work for?

A:

My most considered qualification was people skills. There is a heavy focus during the interview on your ability to coherently carry a conversation with someone even if you don't know the answer to their question. Recommendations are also a heavy focus, for example: During my interview for my current job my interviewer said: I'm thinking of going on vacation, where should I go? Rather than just say CANCUN!!! based on my own experience, I was expected to ask qualifying questions about them like: Do you like warm or cold places? What activities do you enjoy? Are you bringing your wife/kids? Have you ever been out of the country? Things like that.


Q:

do you recognize the difference between .02 dollars and .02 cents?

A:

Yes.


Q:

Why does Verizon over infatuate the phones that it sells with company branding and bloatwear on the devices themselves?

My friend and I are on different networks. I on AT&T and He on Verizon both with the standard Galaxy S6 but the Verizon phone is filled with a ton of Verizon software and Verizon applications that replace manufacturer applications as defaults where on AT&T the bloatwear is far less in quantity and most of the applications are manufacturer defaults from the start. It just seems to me that Verizon tries to fill their phones up with more of the carrier branding, rather than being a distributor.

Why is Verizon pushing into the media industry, both with buying news sites such as AOL, creating sites such as Sugar, and making the GO90 app?

What's your third favorite color?

A:

When it comes to Verizon bloatware, it's all stuff that Verizon hopes that you will find useful. For example, they include a Messages+ app that backs up your text messages to the cloud. Verizon is also a massive company that wants everyone to use them, so they will include as much stuff on your phone as it takes for it to scream I HAVE VERIZON AND I'M THE BEST. Verizon is trying to enter the media industry for a few reasons: to gain publicity, and to make money. The more Verizon is in your face, the better in their eyes. My third favorite color is gray.


Q:

What company truly has the best LTE coverage?

A:

Verizon. Hands down. They have the most coverage across the United States by a large margin. As far as the 'strongest' LTE signal goes, it's AT&T. Aside from working for the carriers, I've also used them and the best coverage I've gotten across the country is Verizon.


Q:

The do pay termination fees as of two days ago. They don't have unlimited data (there is a way to take assumption of liability of a grandfathered in plan, but that's a whole separate topic). Currently I pay about 160/month for 3 phones (out of contract/paid off) with unlimited talk/text, 10GB data, and extended warranties on the phones.

http://www.verizonwireless.com/news/article/2015/12/no-regrets-switch-to-the-better-network-and-receive-up-to-650.html

A:

That depends on how much data you use, Verizon does not currently offer any unlimited date plans. For example: 1gb for $30, 3 for 45, 6 for 60, 12 for 80. And then you have access fees on top of that and the price of the phone. So if you wanted a GS6 on 12gb of data it would be 80+20+24.08+taxes. Verizon will pay your ETF and device payments off starting the 1st of the year.


Q:

Are mobile phone shops the sordid after hours love nests the movies make them out to be?

A:

Unfortunately no, it's just a bunch of exhausted people trying to get out of the door the closest to closing time as they can. Sorry to disappoint :/


Q:

[deleted]

A:

To update your plan, I recommend that you go into a store and compare your plan to the current plans to see if you can save any money or get more data for the same price. And I happen to think that dog is cute!


Q:

How is having a shirt proof? I can get a hold of one of those from my friend one text message

A:

Fair enough, I fixed it and added more proof.


Q:

Please post more proof, too

A:

Done!


Q:

What? Why?

A:

Why what?


Q:

Verizon apps suck. The Verizon GPS app always ran on my old phone and I would have to force close it, otherwise Google Maps wouldn't work. I bought a Nexus 5 and cancelled my Verizon contract because of that. It's not just that Verizon charges $9.99/month for something I can use for free, but the fact that they prevent you from using the free one is anti-competitive.

A:

I agree, VZ Navigation is not usually the preferred option for GPS. The other apps like My Verizon, Messages+ and things like that are pretty useful.


Q:

Pretty useful to you maybe. I didn't ask for them, and having no way to remove them from my phone that I own is insulting.

A:

I agree - you should be able to remove whatever you want from your phone because it's your phone. Unfortunately, the best you can do for now is disable them.


Q:

You are correct and if the OP actually worked for VZW instead of a reseller he would have learned this day one in the new hire indoctrination.

A:

I have no idea. To my knowledge, it's just a name :)


Q:

At Verizon your device access charge is based on what device you have connected because certain devices use more parts of the network. There are discounts that can change this but a smartphone runs at $40, basic phone $30/20, tablets $10, and other connected devices $5. These prices are assuming you are using a share plan. When you add in DPP discounts and out of contract discounts and basic phone discounts everything changes for the better and goes lower.

A:

I'm not sure how the customer service rep didn't know that, my only guess would be that they didn't really know anything about cell phones and were only trained on the ones carried by them. As for the access charges, Verizon positions it as a charge for the Unlimited Talk & Text in conjunction with your data charge. I agree that access fees are stupid, but if they just charged for the data you could have as many phones as you wanted on the plan and not pay any more thus thinning the carrier's pockets.


Q:

How can I get a better deal with Verizon. My company currently gets 17% off the bill, but I think I can do better. Also how do I get out of getting screwed on the Grandfather Unlimited data price hike that just happened?

A:

Try going into a store and having them check your discount. Many times your discount on the bill will not adjust automatically if the percentage of the discount increases. As for the rate hike, unfortunately there is no way to get out of paying the extra money. You can see how much data you're using and determine if you still need the unlimited, though. Sometimes people think they are huge data users and actually have no use for unlimited.


Q:

I use 500 gigs a month or so. So yea.. I am not one of those! =)

A:

Oh, wow...what do you use that much data on? If you don't mind me asking.