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RestaurantIamA Waffle House 'Grill Operator' AMA!

Jul 1st 2016 by Buuzzzzz • 26 Questions • 45 Points

I am a Waffle House grill operator in a medium sized town in western North Carolina! Ask me anything your heart desires

My Proof: http://imgur.com/tudwVlR

Q:

Are you a "chocolate chips in the batter" or a "chocolate chips on top" kind of grill cook?

A:

Well, unfortunately we can't do chocolate chips in the batter anymore because it messes up the waffle irons. But if I had a choice, I would most definetly put them in the batter.


Q:

But, if the gloves aren't changed, doesn't that just mean that everything is contaminated?

A:

Well, yeah, unfortunately.


Q:

Do they not change gloves when going from steak to chicken or chicken to steak or both?

A:

Both.


Q:

Any secret items not on the menu? I love Waffle House!

A:

I mean kind of. The cook will really do anything you ask him to do within reason, especially on the overnight shift because those guys usually don't give a shit lol. There's "grilled waffles" (pancakes) and they might make that for you if the manager isn't on duty. Other than that you can really just use your imagination and they will most likely make it for you.


Q:

Hmm grilled waffles doesn't sound too bad lol. My dad was a Waffle House cook in the 70s.

A:

That's awesome! Did he like it?


Q:

As a loyal Waffle House customer during my 7 years of college, I knew the night crew pretty well. Our favorite cook(s) would make us some pretty off the menu dank stuff.

Chocolate pancakes were probably the most common of the bunch.

One of the cooks even sold his own homemade barbecue sauce to customers while working, it was actually amazing.

A:

That's awesome! Late night crew is ALWAYS super laid back because manager isn't there and nobody is rushing to work.

We had a cook that made homemade hot sauce so kind of similar there :)


Q:

Why when you get cheese on your hashbrowns it is literally one slice of cheese just laid on top? What is your favorite thing to order there? I live in Cali now but I miss Waffle House purely for the healing powers of the All Star Special with smothered hashbrowns after a night of heavy drinking.

A:

Maybe it's something to do with the old fashioned "scattered,smothered, covered" way of doing them and they take "covered" quite literally. The cheese is supposed to be melted on top and that makes it a little more than just laid on top, right? If yours wasn't melted, they forgot to put it on and were too lazy to put it back on the grill for you :/


Q:

Medium sized town in WNC... hmmm, near Asheville? I grew up in Candler.

A:

Oh yeah. Near Asheville. I love Asheville so much ha


Q:

What's your trick to such great hashbrowns? If I buy the "Simply Potato" brand that sits in the cold section of the grocery store, and try to fry them myself, they 1)take forever and 2) don't get a nice crisp. Do I need a lot of oil, not a lot, etc?

A:

I'm honestly not sure. We use Kaola Oil and the hash browns come in oversized milk carton looking things that say "Waffle House Hashbrowns". Its probably a combination of the oil and the recipie they use to make them. All we do is soak them at the restaurant and they are ready for us.


Q:

In your opinion, what's the best thing to order? It doesn't necessarily have to be on the menu.

A:

It's not on the menu, but a veggie wrap. The tortillas are amazing and it all just comes together for some reason. That's my favorite. I'm a vegetarian so might be a little but bias. The steaks are USDA choice which is really surprising. All the meats are brand name and high quality so meat in general is a pretty neat thing to get.


Q:

Oh wow, that sounds awesome. I'm going to take a stab at this and guess that you live in or around Asheville. With that said, you're saying I can go to ANY Waffle House and ask for a veggie wrap?

A:

Yeah I do live around Asheville. And yes, you should be able to. I don't see why not.


Q:

Do you feel bad laying that terrible kraft single down on top of the hashbrowns?

A:

Honestly yeah. :/ I wish we had better cheese


Q:

My father was once chastised at for trying to order a pancake at a Waffle House. He wasn't being argumentative or anything, he was just meeting there for business and didn't like waffles. Would your manager do something similar?

A:

That sounds horrific! No not at all! My manager would probably laugh and say, "no, but we can make you a grilled waffle, hehe". Sorry for the bad experience!


Q:

Ever had a rude or obnoxious customer?

A:

Oh yeah, plenty. People are super picky when it comes to food but you learn to get over it. It's part of working at a restaurant.


Q:

Worst encounter with a customer?

A:

This customer was fussing at me for putting too much salt in his cheesesteak but other than that, the salespeople (Wait staff) get most of the heat, I feel pretty bad when that happens.


Q:

Thanks for the AMA.

A:

Thanks for participating. This is fun!


Q:

how do i get free waffles?

A:

I think if you download the "Roadie" app you can get a free waffle. Then again, that might be an outdated promotion, but the poster is still hanging in the back so it's a 50/50


Q:

romotion going on for free hash browns right now. Watch the trailer of "Still the King" or something like that. It's a little printout on the tables right now so it's r

thx babe

A:

Oh but there is a promotion going on for free hash browns right now. Watch the trailer of "Still the King" or something like that. It's a little printout on the tables right now so it's recent.


Q:

Have you ever had an order for "Pancakes with Squares"?

A:

Nope! What is that?


Q:

What is the funniest drunk person you've dealt with and the worst.

I use to DD alot and my drunk friends always wanted waffle house late at night.

Also how does the nickname Awful-Waffle make you feel? I've seen some pretty bad waffle house's that match the nickname but i also know the one in florida i went to was on point

PS. I ask this everywhere. Above-ground or below-ground pool?

A:

I usually work mornings so I haven't see too many drunk people. But there was this one drunk chick who kept asking us if there were any drunk people "in this establishment".

Um my unit is well managed and definetly doesn't live up to the name. But I have seen the bad ones that do live up to the name.

Below ground is the way to go


Q:

What is the average BAC of the late night customer base?

A:

About 18.4


Q:

I have been to Waffle House locations in Maryland, Virginia, and Colorado; yet they have the following common problems.

Dirty floors, and staff that argue with each other.

Why are the floors so dirty?

Why are the staff yelling at each other? (almost to point of fist fight).

A:

Dirty floors is just a store thing. We scrub the kitchen floors after every shift but the customer/seating floor is up to the waitresses to take care of and is usually not enforced to keep it clean unfortunately.

And the fighting is part of the Waffle House culture to be honest, but not to the point where everybody is actually angry. Only tiny bickering because "Waffle house is all about the show"


Q:

What's the craziest fight/most ratchet behavior YOU'VE SEEN inside a Waffle House?

A:

This actually just happened yesterday. We had a girl tell the manager to go fuck himself and then she stood up on the high bar seats and told the whole restaurant full of customers (half crying because she actually got fired) "fuck all of y'all, y'all won't ever see me here again clause I just quit my job!"


Q:

Damn it, when is a Waffle House coming to Vegas????? The closest one I know of is in Phoenix!

What's your favorite meal to eat there on your shift, if you do actually eat there?

Bonus question: How the hell do you guys make those eggs soooo light and fluffy in your omelettes??? I've tried to mimic them and fail every time.

I had never heard of a Waffle House until I moved to Florida back in 1989. Now, any time I travel I'm looking for a Waffle House and will backtrack on a freeway just to go eat at one!

Holy shnikey I love Waffle House!!!!!

A:

Wow! I didn't know we had ones all the way in phenoix! We are expected to open 800 more units in the next ten years so maybe one will reach you! My favorite meal to eat there is a vegetable wrap. I'm a vegetarian so it's really the most practical thing. All the wraps are awesome though.

BONUS QUESTION - We have an omelette mixer. Almost the equivalent to a blender. You should be able to see one mounted on the wall next time you go! We also put three ladles of the yellow oil stuff in designated omelette pans (kaola oil) so it makes it easy to move around to make it fluffy. A lot goes into those little omlettes.

Oh and if you don't like all that oil, you ask for an "old fashioned omlette" which looks a lot like an ihop omelette so it's not fluffy like the normal ones.

Holy shnicky I love Waffle House too!


Q:

How do you feel about the idea of service industry unions? If you're not down for unionizing why not? Have you ever discussed it with your co-workers? Are you being paid a livable wage or do you require support from either the government or family to live?

A:

I don't think they are a good idea. A lot of times the unions put so many sanctions on the corporation it ends up driving the company out of business and then nobody has a job. But if they aren't extreme and they work with both sides of the company I don't see a problem with it. Have not discussed with coworkers. Surprisingly Waffle House pays pretty good wages to their employees. Cooks start at 9.25/hr plus a bonus of .5 percent of the cash register at the end of the shift, along with three different "levels" of cooks where hourly wage and bonus goes up with each level.


Q:

When has a union ever put a "sanction" on a company? They often make demands I guess if that's what you meant, but I've never seen a company driven out of business by just a union, in fact there's almost never just one reason a company goes under. And unions frankly aren't that powerful relative to a cooperation, even in their hey day it was never easy going for them. This notion that unions just drive companies out of business right and left, while a popular one, is simply untrue.

I don't think, by your answer, that you know very much about unions or the history of unionism in America, you should consider doing some reading on the subject, even if you're satisfied and able to live on your pay, so many people in the food service industry aren't. These are your fellow workers.

A:

No, I don't know much and I have always been taught that unions just drive companies out. Thanks for the enlightenment!