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Restaurant-LiveI’m an Australian overnight McDonalds Manager of 5+ years and have seen it all. AMA!

Oct 28th 2016 by fraydaysteam • 53 Questions • 2751 Points

My short bio: Hi Reddit! I’m John, a McDonald’s overnight manager of 5+ years. I feel like I have seen all the craziest things you would expect and more. Feel free to ask me anything. I can also answer any questions in relation to running a business, as I do that in my spare time.

My Proof: http://i.imgur.com/S8Foxje.jpg

Edit #1: Since many people here have asked, the business I recently started is Gym Supplements Box. We make boxes of full-sized gym supplements, giving everything necessary for muscle and cardio workouts.

Working at McDonlads and running a fitness business, yes the irony..

Q:

have seen it all.

Well the obvious question then. How many customers' dicks have you seen?

A:

Yeah I was waiting before someone finally asked the real stuff!

But to answer your question, two.


Q:

Story?

A:

Some sort of gay event/festival was on, had no issue with any of the folk- they were all great guys, but some were in drag, and one guy had a wardrobe malfunction..


Q:

Ok, that's cool and all but then the question becomes: how many tits have seen?

A:

only 2 :(


Q:

There's a Taco Bell in my area that has the best night staff of any fast food restaurant I've ever been to. They're always super happy and joke around with us.

A new Taco Bell opened up closer to my house, but I still go out of my way to buy from the "fun" one.

I asked the drive through guy at my Taco Bell how he liked his job and he said it was amazing. He said his manager tries to keep the employees happy and that's how they're always in such a good mood. Is there any incentive for a manager to treat his/her employees well?

A:

Unfortunately in most fast food franchises there really isn't any incentive for a manager to go the extra effort to make employees enjoy their work.

I'd consider myself a pretty banterous lad though, so I always tried to make things fun- a happy employee is a hard working employee.


Q:

I work overnights in Back of House for a McDonalds, and I agree wholeheartedly that continuous flow of solid banter can make an ON shift so much more fun. Also, working mostly weeknights, it's generally only my ON manager and myself - so being able to have a solid connection between the two of us is a must - but obviously it can't always be like that.

I've had a couple of managers where they'd ask me to do something, I'd say yes, and that was practically the extent of our dialogue throughout the night.

My last manager and I clicked on so many levels. From humour to music to just general shooting the shit whilst we had that much needed cigarette before we did food safety at 4am for breakfast.

A:

Exactly- the times we spent making sweet music by banging on things in the middle of the night always meant a good shift. And there was always the other funny thing..


Q:

would you consider yourself a bantersaurus tho?

A:

I'd say I'm more like the Archbishop of Banterbury


Q:

Yo so how do you address rumors that the X-Men come to your McDonalds to buy fatty foods in secret for Hugh Jackman?

A:

The X-Men?? Hugh just comes in himself, the bloke's got no shame at all mate!


Q:

How many sweet Aussie titties have flashed you in the drive thru?

A:

It's happened a couple of times, you get a number from a girl every now and then as well ahah


Q:

What menu item would you say runs out the fastest?

A:

Nuggets/fries. Those two items must always be constantly produced to meet demand.


Q:

Assuming you want to stay in the McD corporation, what are your job aspirations? Seriously, where would you be if you stayed with McD for 30 years?

But, if you want to do something else eventually, what are your life goals?

A:

Generally speaking, if you're good enough you can become Restaurant Manager and run the store. From there you can go on to work in head office.

That wasn't really my thing, so I used the experience I had at Macca's and got a job at a bank.


Q:

It certainly seems like reaching the Restaurant Manager level would make you valuable in several other companies. I can't imagine that position is for the weak at heart.

A:

Correct, manager itself valued pretty highly, Restaurant Manager (RM) even more so. I wouldn't say it's worth it though, I could've stayed and got to the RM position after 3 or 4 years, for a modest pay rise. What I chose to do was use my experience as a manager to land the bank gig which pay better than both anyway.


Q:

Why are you awake so early?

A:

Just used to getting up for gym before work during the week- had an early one yesterday as well.


Q:

So what do you serve in Aus that we don't have here in the US? Also what's the weirdest request for an order you've seen?

A:

As far as I know we serve the McOz burger, although it's seasonal. I think we're one of the few countries that still do Apple Pies, but I could be wrong.

One of the weirdest would have to be the Double Pounder some guy ordered once- not Double Quarter Pounder, Double Pounder, so 8 meat patties.

We had to serve it in a Happy Meal box.


Q:

McOz? Do tell...

A:

Not that great tbh, it has:

mustard ketchup mayo onion pickle lettuce tomato cheese beef beetroot


Q:

Beetroot? oh lord. I Google'd it and found out that in New Zealand they put an egg on it and call it some Kiwi shit...

A:

savages


Q:

Have you seen attack ships on fire off the shoulder of Orion?

A:

I've seen people ask for a "pack of chips" who had a chip on their shoulder because we only sold "fries"?


Q:

Are you using the force to manipulate my mind? Since I started reading this thread, I am really craving McDonalds now.

A:

Lmao of course not

cashing $13.21 cheque - McDonalds marketing fee


Q:

Have you ever sold a liter of Big Mac sauce?

A:

HECK, nah not a litre, but I've sold a sundae cup full of it on a few occasions.


Q:

Have you ever seen or had to stop an employee from tampering with someone's food?

(I'm perpetually afraid of eating booger-burgers)

A:

Never, not once in 5 and a bit years did I ever see an employee do something like spit in a burger


Q:

Have you ever had to deal with a drive thru worker shoving 2 chicken mcnuggets up their ass because customer wanted a 4 piece chicken mcnugget, but they only come in 6 or 12 pieces?

A:

Can't say it ever happened tbh


Q:

Then this is your moment.

A:

Sure, if you want to volunteer as "nugget recipient"?


Q:

Do you ever put on High Voltage really loud so that everyone can listen to Acca Dacca at Maccas?

A:

This is not a bad idea actually... brb


Q:

What's the most memorable craziest thing you've seen?

A:

Would probably have been the time a guy I served at 3am- who I thought went home, crawled out of the playground at 730am after spending the night there.


Q:

Did he sleep in the ballpit? I could imagine getting pretty cozy in that thing.

A:

He slept in one of those tube playground things we have. No ball pits at Australian Macca's, but I did see 3 guys go into the disabled toilet one night and not return for 30mins. So one night we did have a ball pit for a while...


Q:

I used to be a maccas manager about 5 years ago. We used to lock the play equipment up with these things that cover the tubes up so people didn't get into them late at night. One morning when unlocking them so they could be used for the day a small aboriginal boy that would of been less than 10 years old popped out of the equipment and just ran off after spending the entire night in there. Poor kid really, where the fuck were his parents?

A:

That's pretty crazy, never had to lock them up like that.

I guess the pissheads in my area were well behaved


Q:

Makes me think a couple of pillows and sleeping bags in there wouldn't go astray. It's not like kids are playing there midnight - 6am. Imagine if every Maccas did that.

A:

youd get too many deros then but


Q:

Did you grow up in Qld? Your sentence structure says yes ; )

A:

Lol, I have spent some time up there. But I'm a Vic lad (drive) thru and thru


Q:

Eyy Vic bois

A:

boiii


Q:

The chance I've bought Macca's from you is going up and up...

A:

YEAH THE BOYS


Q:

hi, I'm a manager who does overnights AND does the end of month counts (and no I'm neither the gm or first manager). how hard is it to get someone to fill in for the manager who is counting that night and what are your qcr numbers generally?

A:

End of month counts?? That rough. Generally speaking, it's super hard to get a manager's shift covered, bcause of the limited number of people who are able/willing to do an 8 hour shift.

QCR numbers? We might call them a different thing over here, what do they refer to?


Q:

our store call it the spread. it's the difference between the base food numbers and p&l. when you go to the isp type in qcr. you need some numbers like total food costs before that number gets calculated. ours generally runs anywhere from 3.5 to 3.7.

A:

Ohh, we call it "Stat".

But usually around 1%-1.5% ( ͡° ͜ʖ ͡°)


Q:

How much do you get paid that it's working for 5+ years?

A:

Not enough, simply put, I wasn't doing it for the pay, but the experience and the fact that it looked good on a resume- it's since helped me land an even better job elsewhere.


Q:

Not enough, simply put, I wasn't doing it for the pay, but the experience and the fact that it looked good on a resume- it's since helped me land an even better job elsewhere.

You worked for McDonalds for 5 years because it looks good on your resume and didn't care for the pay? WTF? Is McDonalds like Goldman Sacs in Australia?

A:

The pay wasn't TERRIBLE, was around $21.50/hr, but yeah, it does look really good here- mainly because of how strict the whole system is.


Q:

It took your response for me to figure it out

A:

We used to have a guy like that, the first thing he'd ask anyone he met was "do you smoke weed?"

The Guy was blazed like 24/7

Had some good bants though but


Q:

What's the best thing to order that isn't on the menu?

A:

A "ghetto McFlurry"

Ask for 3 ice cream comes in a lid ($1.50) And then ask for M&Ms in a lid ($0.50) Then ask for a McFlurry cup.

The logic here is that you put all that together in the McFlurry cup and you have a de-facto McFlurry for $2 instead of $5


Q:

Stupidest customer/employee story?

A:

Would probably have to be the lactose intolerant guy.

This was only when I was starting out, but some guy who was lactose intolerant would come in and order a Cheeseburger- with a dozen extra cheese slices. He'd eat the whole thing and then proceed to have violent diarrhea.

He'd then smear the whole sordid mess over the cubicle. He did this about 3 or 4 times I think.


Q:

What's the store policy when someone shitfaced drunk goes through the drive through in the middle of the night?

I only ask because drink driving pisses me off and I was in the car behind some guy in the drive through. He was so drunk he dropped his change then fell out of his car trying to pick it up, then he got back in and drove off. The staff didn't seem to care.

A:

Generally speaking there isn't much we can do about drunk drivers- it's rare anyway, but when it did happen I'd ask if they were ok to drive.

If they kept coming in drunk I'd tell them to get lost.


Q:

Would you consider having staff take down their rego details and calling it in? Could save a life.

A:

Did it a couple of times, if it was obvious they were hammered


Q:

McDonalds worker here, anytime I've dealt with someone in drivethru who seems too intoxicated to drive, or in some cases when I've even spotted open containers of alcohol in the cup holder the first thing I do is write down the license plate number and give it to my manager. Then they call the police and give them a statement. This is pretty common, my sister who also worked at Mcdonalds had a girl come through and literally say, "I'm sorry I'm having such a hard time with my change but I'm sooooo drunk right now." My sister told her to park in a parking spot while her food was being made fresh and called the police, they came to the parking lot and did a field sobriety test, after which the girl was taken away in handcuffs.

A:

This one time these group of lads in the back of an uber gave me half a bottle of Jack Daniels.

I stashed it in a cupboard and when they came in two weeks later I gave it back to them.

They were pretty happy with that


Q:

Any paranormal experiences during the graveyard hours?

A:

yeah- when you get so tired that you start running solely on caffeine and adrenaline


Q:

Do they do monopoly in Australia like they do the UK?

A:

Yep every year they run the promotion.


Q:

Neat, does anyone ever win anything good on those things?

A:

Yeah, all the prizes get handed out, and people win the free fries and stuff all the time


Q:

This may be a dumb question, but does this mean your sleeping rhythm is all turned around? Like have you been working nights for years or is it an on for a while, off for a while kind of thing?

A:

Yep, sleeping patterns can be crazy. I remember having to stay up all night one shift, finishing at 7am and going straight to my university exams ;(


Q:

Did you have to blow someone to become McManager?

A:

I'm not gay, but a promotion is a promotion...

But it did take me longer than I wanted, on account of an old Restaurant Manager playing favorites with the promotion of new managers


Q:

Probably did not help that he was an older gentleman. I bet he had ED.

A:

tryna put it all in the past


Q:

Why is the soft serve machine always 'broken' at night? Is it just being cleaned or refilled?

A:

Yeah, probably the biggest headache - its sometimes both.

EDIT: Let me clarify, its not broken, every night it had to go into its nightly cleaning cycle.

Yes, it's very annoying. No, we can't do anything about it, we do it at night because its the quietest time.


Q:

Yeah, I generally only want a sundae at 2am... always gets me with the bloody cleaning cycle.

A:

rip


Q:

How many times have you had to go to the bathroom to break up the kangaroo orgies ?

A:

None, the cheeky bastards just do it in the dining room.


Q:

Have you seen any guns throughout your time there? Also, what does kangaroo taste like?

A:

The security guard who carried the cash to the bank every day carried of course, but nothing other than on the cops who'd come in.

Kangaroo is great- very lean.


Q:

How is this anymore crazy than working at any average mcdonalds where I live? People get stabbed at the mcdonalds here on an average Tuesday lunch hour.

A:

do you live in Detroit?


Q:

did the scariest night in your memory involve a person or an animal?

i'm wary of the beasts down under.

A:

Scariest nights were always involving people who behaved like animals.


Q:

What is the weirdest request you've had throughout your career?

A:

See above- has to be the double pounder


Q:

What business do you run in your spare time?

A:

I run Gym Supplements Box. We make boxes of full-sized gym supplements, giving everything necessary for muscle and cardio workouts. Although yes, running a Gym Supplements business while working at McDonald's is very ironic...

Edit: Few people pm'ing if they can have a discount, absoutely, here's a code: 05FREEGSX