Dec 24th 2016 by McDonaldsIAma • 52 Questions • 1779 Points
My short bio: I've been working at McDonalds (Corporate not Franchise) and have learned alot of neat things about how it opporates and about the food AMA
My Proof: http://imgur.com/a/Nnjah
Edit: I'm not really busy today so I'll be checking it throughout the day and replying (might still say live since i leave window open), but I'll try and get back to everyone Asap, but not gonna be as active as i have been
What's the sketchiest thing that's ever happened while you were working there?
Uh some homeless guy came in went into the women's restroom and started jacking off
What's the most unethical/unhygienic thing your boss/supervisor has asked you to do?
Most unethical is just denying service to the homeless we get (there's a valid reason for it )
The unhygienic is more individuals, they don't ever last long in the kitchen or at the job, but they think it's OK touch every item with the same pair of gloves (raw chicken, meat etc. Then the food ) it normally doesn't go out but I've seen it happen a few times where the mistake isn't caught
no clue i always got mcflurries on deck
Why is it a Royale with Cheese in Paris and not a Quarter Pounder?
Because a City known for finesse needs a burger with finesse
Anything with onions I hate onions though so....
really though as ive made everything on the menu nothings really horrible, its all pretty much made how you'd make a sandwich at home
Why is the shake machine always down on Saturday night? Do that shit in the mornings!
you'd be surprised how often shakes get ordered at all hours, Had an order of 6 shakes at 5:07am today
Any chance of the McDonald's personal pizzas coming back? I liked them, especially with a side of fries and a chocolate shake.
I didn't even know McDonald's ever offered that (before my time most likely)
Can I get a double quarter pounder with cheese plain, 4 nuggets with BBQ sauce and a large chocolate chip frappe?
This is my average order
i dont see why not, but with shipping it'd probably gross by the time it got to you
haha, anyways on a more mature note, lol, what menu item do you prefer or enjoy the most?
Personally I enjoy the maple bacon djion taste crafted burger with crispy chicken on the artisan roll (I'm weird though I order it without onions or djion sauce )
sadly i don't know the answer to this because the sauces are shipped to us in a cylinder container that we attach to the squirt gun type things that generally put out the same amount every pump
The McDonald's where I live recently (like two weeks ago) laid off about half it's staff and now has computers you order your food at, and then the cook runs it out to you. Do you think this could happen to you?
possibly tbh, but im not too worried im one of the few people that does my job
they are nuggets when we get them so hard to say
Anything that has to be "Custom" we label it as "Special Request" so they have to literally stop working just to come over and ask what the special request is (wanting something fresh counts towards that too -.-)
As a cook, when people order something and get insanely specific and nit-picky I feel like telling them to fuck off and make it themself's. When I got 6-7 at tickets at once (by myself, we don't have "stations" where I work), I don't have time to cater to your bullshit ideas. I can understand like your allergic to stuff, but its when they try to alter menu items to make something "new" and then complain how it didn't come out right. Fuck you and go home and cook it yourself.
this is the kinda thing i was talking about with the annoyance XD
would a mcdouble with added mac sauce count as "custom"? i always see the receipt paper on the wrapper and i can only assume that it is a special item or something.
nah thats easy its when there's an entire list of changing the recipe, the note is just to identify that specific mcdouble from the sea of mdoubles
I always ask for no cheese on burgers because my wife is lactose intolerant. At least 80% of the time they put cheese on it anyways, even after double checking with them when I go up to the drive thru window. What's so hard about this simple task?
it honestly depends on what you're ordering and drive through is notorious for this (there's several areas where it could have gone wrong) thing is Drive through is timed at every step from when you start ordering till when you leave and during rush hour the goal time is 150 seconds or so. What probably ends up happening is either of these:
A: Person taking your order didn't hear you (the com system is shit) and just kinda pretended to hear which is bad on them
B: They heard and Marked it, but the kitchen made it and "Served" it before the no cheese came up (serving something means removing it from the monitor at your station) which is again bad on them
C: The people gathering your food into bags aren't paying attention and just grabbing food that matches yours by wrapping only. Any time you alter a recipe it should have a tag attached to the special item even if it's just no cheese
this generally isnt a thing tbh, we don't care if you remove or add stuff its all the same to us, it's just sometimes if we're rushed we over look things (glance at the menu board for instance to see what you ordered)
My local mcdonalds always seem to have a "broken" icecream machine at a certain hour. Do you think they just disable it because it is a pain to make those orders?
How easy is it to sneak in some spit into an order ig you really wanted to?
Two things could be going on, 1 it is just "Broken" because they dont want to deal with it slowing down their times or their Cleaning timer is set around that time for w/e reason. Option 3 is theyre Franchise and the owner is too cheap to get it fixed properly
It honestly depends how observant the person is, they have full view of the kitchen, but there/s plenty of blind spots people could use to do that
Honestly though there's no reason for that to happen because the kitchen workers never deal with customers thats all front counter manager issues. Kitchen just makes w.e theyre told to make (no reason for them to be mad at you) if they have to remake it so be it we normally have a few extra sandwiches from mistakes of making 2 when asked for 1 canceled orders etc.
What is the most requested item at any point in time at your store?
That was a hard one but I'd say mcdouble or mcchicken atm due to the 2 $2.50 thing going on (sausage biscuit when that's not available the $1 it's kinda funny )
You are probably done but one question.
I LOVE the McChicken. I always get it with only mayo, so no lettuce or pickles. I get a small fry so I can put the fries on top. It's just 'my thing'. Any reason why sometimes it's so damn good and other times its just really crap? I don't eat fast food often. Literally only one a month but that is my favorite fast food item.
possibly how fresh the food was made, some places do a bad job at keep track of the fresh timers. Id personally ask for everything fresh even if you have to wait 3-5 min for it to be ready
Edit: Also i've been going since 1 ish, i dont work tomorrow so im just chilling doing this while i wait for midnight
Any idea when we're getting All-Day Lunch? I don't get why I can't have a cheeseburger at 7 in the morning.
no clue either should just be Mc'd at this point no time frames
getting a good laugh when people blame you when you;re behind the counter. Literally all i do is take orders sometimes depends how busy we are
worst customer experiences vary but the two or three that come to mind are :
The guy who got insanely upset over the fact that I took his money too slowly (he was handing me $2 for a $5 meal like....not sure what he wanted) after he pulled out more money to finish it, i didnt understand why not just give it all at once
There was the Lady who kept arguing that a certain sandwich doesn't normally come with X ingredient even though its in the recipe and its shown in the pictures
EVERY PERSON EVER WHO GETS UPSET WHEN WE CLARIFY, people get upset when we ask with or without egg for the "Sausage McMuffins" There's a difference between that and Sausage McMuffin with Egg and people order both the wrong way
In the UK at least, it is listed as Sausage & Egg McMuffin. What's it listed as on the menu over there?
Sausage McMuffin with Egg (Not even joking)
my guess is the jalapeno tbh, cant think of any other reason
i was gonna make a toliet reference and how that one was the shittiest lol
but seriously kitchen is the worst during rushes because of the amount of orders that come in. it also didnt help the person "training" me didnt really help at all and was just upset that I didn't instantly know what to do
why does everything looks amazing on menu and on table its just pale, small and stale??
depending on your store it could be people are keeping times on the food (everything has a shelf life of about 30min or less), but either way it'll look different since there's such thing as "Food Stylist" pretty much the pictures are made using fakes or normally inedible versions that look better than they normally would (like sprayed with crap to make them shine but said crap is toxic)
Have you ever spit on, contaminated, or in any way fucked with someones food?
nah, people are fucked up, but ill just refuse to serve them before getting to that point
doubt it, too much bad publicity
What is a thing that a customers almost always do, and annoys you?
"Hmmm what should I get" or "Wait NVM Let me Get XYZ instead" mainly because one holds up the line, the other screws over the cooks