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Restaurant-LiveIamA McDonalds Employee AMA!

Dec 24th 2016 by McDonaldsIAma • 52 Questions • 1779 Points

My short bio: I've been working at McDonalds (Corporate not Franchise) and have learned alot of neat things about how it opporates and about the food AMA

My Proof: http://imgur.com/a/Nnjah

Edit: I'm not really busy today so I'll be checking it throughout the day and replying (might still say live since i leave window open), but I'll try and get back to everyone Asap, but not gonna be as active as i have been

Q:

What's the sketchiest thing that's ever happened while you were working there?

A:

Uh some homeless guy came in went into the women's restroom and started jacking off


Q:

What the fuck.

A:

yeah....the funny part was our gay(male) manager was the one that went to find out what he was doing in there


Q:

Go on...

A:

ROFL only thing that was told to me by him was that apparently the guy had a big sized member


Q:

Go on...

A:

then he got arrested cause we called the police?


Q:

What's the most unethical/unhygienic thing your boss/supervisor has asked you to do?

A:

Most unethical is just denying service to the homeless we get (there's a valid reason for it )

The unhygienic is more individuals, they don't ever last long in the kitchen or at the job, but they think it's OK touch every item with the same pair of gloves (raw chicken, meat etc. Then the food ) it normally doesn't go out but I've seen it happen a few times where the mistake isn't caught


Q:

What's the reason for denying service to homeless people?

A:

It's mainly because the homeless people in our area tend to be extremely rude (like apparently our Store Manager would sometimes buy them food) , but they have keyed their cars, trashed the store threated employees and customers and have even assaulted one of the managers


Q:

Sorry to hear this. If you had a nice homeless person who wasn't part of that group come in and ask for a burger would you serve them?

I've been served while coming back from events absolutely covered in mud and smelly.

A:

yeah we dont discriminate by that standard, its more specific people we dont serve. like there's 1 homeless guy we actually serve because hes always nice and respectful (sometimes we dont even charge him)


Q:

Why can I never get a McFlurry?

A:

no clue i always got mcflurries on deck


Q:

Why is it a Royale with Cheese in Paris and not a Quarter Pounder?

A:

Because a City known for finesse needs a burger with finesse


Q:

Are you at work right now?

A:

I got off like an hour ago


Q:

So did the homeless guy.

A:

I giggled


Q:

What is the grossest thing on the menu?

A:

Anything with onions I hate onions though so....

really though as ive made everything on the menu nothings really horrible, its all pretty much made how you'd make a sandwich at home


Q:

i hate onions too. When order something without onions 80% of the time I get no onions. 20% of the time they give me extra onions

A:

honestly some of my coworkers do that because they dont pay attention, there's a subtle difference between the add menu and the remove menu (literally the word ADD or No is highlighted otherwise it looks the same; granted ADD has more options)


Q:

Why is the shake machine always down on Saturday night? Do that shit in the mornings!

A:

you'd be surprised how often shakes get ordered at all hours, Had an order of 6 shakes at 5:07am today


Q:

Any chance of the McDonald's personal pizzas coming back? I liked them, especially with a side of fries and a chocolate shake.

A:

I didn't even know McDonald's ever offered that (before my time most likely)


Q:

Admittedly, this was many many moons ago (probably at least 15 years). They were tiny pizzas, about 7" in diameter, cut into 4 little pieces. You could order them with fries and a drink, just like any meal. Were they the best pizzas in the world? Hell no, not even close, but they were okay as a different option to a burger during a quick drive-thru McD's. I guess they weren't popular enough to keep them on the menu.

A:

yeah that sounds like the type of thing they do. They have an idea they run the numbers for a limited time offer to test the waters, if it works they keep it (Just how all you can breakfast started as limited, but now the full menu is there) and yeah that was way before my time, i was still a kid back then


Q:

Can I get a double quarter pounder with cheese plain, 4 nuggets with BBQ sauce and a large chocolate chip frappe?

This is my average order

A:

i dont see why not, but with shipping it'd probably gross by the time it got to you


Q:

Have you seen the video of a McDonald's burger over the course of a couple months or couple years(don't remember how long it was) and it literally does not change? No mold, no nothing.

A:

oh god yeah that thing....


Q:

haha, anyways on a more mature note, lol, what menu item do you prefer or enjoy the most?

A:

Personally I enjoy the maple bacon djion taste crafted burger with crispy chicken on the artisan roll (I'm weird though I order it without onions or djion sauce )


Q:

Could i make the bigmac sauce myself? If yes how?

A:

sadly i don't know the answer to this because the sauces are shipped to us in a cylinder container that we attach to the squirt gun type things that generally put out the same amount every pump


Q:

The McDonald's where I live recently (like two weeks ago) laid off about half it's staff and now has computers you order your food at, and then the cook runs it out to you. Do you think this could happen to you?

A:

possibly tbh, but im not too worried im one of the few people that does my job


Q:

How authentic are the nuggets? Are they chicken?

A:

they are nuggets when we get them so hard to say


Q:

What menu item does everyone hate making?

A:

Anything that has to be "Custom" we label it as "Special Request" so they have to literally stop working just to come over and ask what the special request is (wanting something fresh counts towards that too -.-)


Q:

Does it annoy you when I ask for a plain cheese burger?

A:

To explain more we hate it when people want weird things like ketchup between the patties and the cheese on top (it gets weirdly specific )


Q:

As a cook, when people order something and get insanely specific and nit-picky I feel like telling them to fuck off and make it themself's. When I got 6-7 at tickets at once (by myself, we don't have "stations" where I work), I don't have time to cater to your bullshit ideas. I can understand like your allergic to stuff, but its when they try to alter menu items to make something "new" and then complain how it didn't come out right. Fuck you and go home and cook it yourself.

A:

this is the kinda thing i was talking about with the annoyance XD


Q:

would a mcdouble with added mac sauce count as "custom"? i always see the receipt paper on the wrapper and i can only assume that it is a special item or something.

A:

nah thats easy its when there's an entire list of changing the recipe, the note is just to identify that specific mcdouble from the sea of mdoubles


Q:

So if I don't want onions, that's custom?

A:

nah custom is asking for us to put something in there that isnt under the list of options (its basically like if you want us to do like a protean style and make the lettuce the bun, order have 1 pancake instead of 3) random things you can do but wouldnt normally. Adding and removing there's literally buttons for it


Q:

Where do you work?

A:

at McDonalds


Q:

Corporate or Franchise?

A:

Corporate


Q:

What's the difference??

A:

honestly as a customer it's not much of a difference. The difference all stems from management benefits etc. I know some places that are Franchise don't offer certain promotions though (ex. the $1 any size soft drink)


Q:

FYI, my younger nephew visits McDonald's often. I've gone with him on occasion.

There's a huge, and I mean YUUUUGE difference between franchise and Corp.

Franchise, without fail in my experience, is nasty in comparison.

Franchisees seem to skimp on freshness policies.

A:

um.....fun fact....so do we.....unless our regional/district manager is there.....


Q:

I always ask for no cheese on burgers because my wife is lactose intolerant. At least 80% of the time they put cheese on it anyways, even after double checking with them when I go up to the drive thru window. What's so hard about this simple task?

A:

it honestly depends on what you're ordering and drive through is notorious for this (there's several areas where it could have gone wrong) thing is Drive through is timed at every step from when you start ordering till when you leave and during rush hour the goal time is 150 seconds or so. What probably ends up happening is either of these:

A: Person taking your order didn't hear you (the com system is shit) and just kinda pretended to hear which is bad on them

B: They heard and Marked it, but the kitchen made it and "Served" it before the no cheese came up (serving something means removing it from the monitor at your station) which is again bad on them

C: The people gathering your food into bags aren't paying attention and just grabbing food that matches yours by wrapping only. Any time you alter a recipe it should have a tag attached to the special item even if it's just no cheese


Q:

D: Management didn't order enough grill paper/stickers and we ran out of one or both.
E: The grill paper fell off and was reattached to the wrong burger.

A:

This too


Q:

F: the employee didn't give a mcfuck

A:

this generally isnt a thing tbh, we don't care if you remove or add stuff its all the same to us, it's just sometimes if we're rushed we over look things (glance at the menu board for instance to see what you ordered)


Q:
  1. My local mcdonalds always seem to have a "broken" icecream machine at a certain hour. Do you think they just disable it because it is a pain to make those orders?

  2. How easy is it to sneak in some spit into an order ig you really wanted to?

Thanks ;)

A:
  1. Two things could be going on, 1 it is just "Broken" because they dont want to deal with it slowing down their times or their Cleaning timer is set around that time for w/e reason. Option 3 is theyre Franchise and the owner is too cheap to get it fixed properly

  2. It honestly depends how observant the person is, they have full view of the kitchen, but there/s plenty of blind spots people could use to do that

Honestly though there's no reason for that to happen because the kitchen workers never deal with customers thats all front counter manager issues. Kitchen just makes w.e theyre told to make (no reason for them to be mad at you) if they have to remake it so be it we normally have a few extra sandwiches from mistakes of making 2 when asked for 1 canceled orders etc.


Q:

What is the most requested item at any point in time at your store?

A:

That was a hard one but I'd say mcdouble or mcchicken atm due to the 2 $2.50 thing going on (sausage biscuit when that's not available the $1 it's kinda funny )


Q:

You are probably done but one question.

I LOVE the McChicken. I always get it with only mayo, so no lettuce or pickles. I get a small fry so I can put the fries on top. It's just 'my thing'. Any reason why sometimes it's so damn good and other times its just really crap? I don't eat fast food often. Literally only one a month but that is my favorite fast food item.

A:

possibly how fresh the food was made, some places do a bad job at keep track of the fresh timers. Id personally ask for everything fresh even if you have to wait 3-5 min for it to be ready

Edit: Also i've been going since 1 ish, i dont work tomorrow so im just chilling doing this while i wait for midnight


Q:

Any idea when we're getting All-Day Lunch? I don't get why I can't have a cheeseburger at 7 in the morning.

A:

no clue either should just be Mc'd at this point no time frames


Q:

What is the most rewarding part of your job?

A:

getting a good laugh when people blame you when you;re behind the counter. Literally all i do is take orders sometimes depends how busy we are


Q:

What;s your worst customer you've ever had?

A:

worst customer experiences vary but the two or three that come to mind are :

  1. The guy who got insanely upset over the fact that I took his money too slowly (he was handing me $2 for a $5 meal like....not sure what he wanted) after he pulled out more money to finish it, i didnt understand why not just give it all at once

  2. There was the Lady who kept arguing that a certain sandwich doesn't normally come with X ingredient even though its in the recipe and its shown in the pictures

  3. EVERY PERSON EVER WHO GETS UPSET WHEN WE CLARIFY, people get upset when we ask with or without egg for the "Sausage McMuffins" There's a difference between that and Sausage McMuffin with Egg and people order both the wrong way


Q:

Sausage McMuffin with Egg

Worst name for a product ever. Considering that a normal Egg McMuffin is egg, ham and cheese on a muffin. If it has sausage insead of ham, why not just call it a Sausage Egg McMuffin?

I am personally a fan of the Sausage McMuffin (no egg) but the naming convention makes no sense at all.

I realize you don't personally name the menu items, but someone at corporate fucked up when they originally named that thing!

A:

I sometimes feel like they list the ingredients of their new items and just kinda go "THATS IT" , but yeah i call it the Sausage Egg McMuffin regardless of that being its actual name


Q:

Sometimes ppl would ask for sausage egg McMuffin without egg, and I'm like the fuck dude

A:

This


Q:

In the UK at least, it is listed as Sausage & Egg McMuffin. What's it listed as on the menu over there?

A:

Sausage McMuffin with Egg (Not even joking)


Q:

Why did the jalapeƱo mcdouble get axed?

A:

my guess is the jalapeno tbh, cant think of any other reason


Q:

Which task at work did/do you hate the most?

A:

i was gonna make a toliet reference and how that one was the shittiest lol

but seriously kitchen is the worst during rushes because of the amount of orders that come in. it also didnt help the person "training" me didnt really help at all and was just upset that I didn't instantly know what to do


Q:

why does everything looks amazing on menu and on table its just pale, small and stale??

A:

depending on your store it could be people are keeping times on the food (everything has a shelf life of about 30min or less), but either way it'll look different since there's such thing as "Food Stylist" pretty much the pictures are made using fakes or normally inedible versions that look better than they normally would (like sprayed with crap to make them shine but said crap is toxic)


Q:

They also specially cook the meet to look perfect and inject condiments to make it look amazing. In reality half the burger has nothing on it. Only parts that needs to look good is the one that makes it on cam.

A:

this accurate TLDR


Q:

Have you ever spit on, contaminated, or in any way fucked with someones food?

A:

nah, people are fucked up, but ill just refuse to serve them before getting to that point


Q:

Is super size option ever coming back?

A:

doubt it, too much bad publicity


Q:

What is a thing that a customers almost always do, and annoys you?

A:

"Hmmm what should I get" or "Wait NVM Let me Get XYZ instead" mainly because one holds up the line, the other screws over the cooks


Q:

How do you fix the ice cream machine?

A:

We pray


Q:

What's up?

A:

A roof a sky , nm IDK What you want from me cries in spanish