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RestaurantIamA retail worker at Krispy Kreme AMA!

Dec 25th 2016 by trev0b • 40 Questions • 670 Points

I am a retail worker at a relatively new Krispy Kreme location. This is my first job and I have worked nearly all positions on the retail side. AMA!

Proof: http://imgur.com/gkUVT8C

EDIT: Wow, didn't think I would get this big of a response! Thanks! I'm headed off for now, but feel free to drop in your questions and I will try to answer them. Thanks again! :)

Q:

The Hot Now sign is some powerful neon sex.

How many / percentage of stores actually make them fresh and hot in the shop?

A:

99%. To my knowledge, only ours and one other new store don't. There may be a few older ones scattered here and there, but most have the manufacturing line in the back.


Q:

Is it always only the plain glazed donuts that are sold hot? Back when Krispy Kreme was new to the area where I lived, I noticed the sign and asked the guy at the drive through "What's hot right now?" After we drove away, my husband pointed out that the guy probably thought I was hitting on him.

A:

Yep. Only glazed. Sometimes others if you get there very early in the morning.


Q:

What is your store policy on free late night donuts to stoned highschoolers?

When I was in highschool we would roll through the drive through after hours and one of the employees would ask how many people we had in our car. We would tell them and they would tell us to come around to the window. We would pull up and they would give us a dozen original glazed per person. Then stop by the convenience store for some Yoohoos and we'd be set.

A:

Lol, you may be the reason the company has told us not to give out any donuts. All leftover donuts are thrown away at the end of the night, but sometimes we give a dozen to the mall security guards or janitors.


Q:

[deleted]

A:

Haha. I'd be all for giving some out. We literally throw away about 5 garbage bags full of donuts. Apparently we can't give them out because when they used to, people would turn around and sell them to make money.


Q:

Is there that one old guy who's there every day, reading a paper and drinking coffee? I feel like every time i go into a krispy kreme, anywhere in the US, there's that one guy...

congrats on the job!

A:

We have a couple. Some people will literally come in at the start of my shift (usually 3-4pm) and won't leave until we tell them we're closed. Usually reading a book or browsing the web.


Q:

At which part of the process do you add the crack?

A:

Usually somewhere between the glaze fountain and picking them off the line. ;)


Q:

Well, a big congratulations on your first job! Thank you for answering my questions.

A:

Thank you!


Q:

Do cops come by for donuts as much as you thought?

A:

Believe it or not, yes! We have about 5 cops that are regulars.


Q:

Free for cops? I worked for a TV station and if you rolled through in a live truck it was free every time.

A:

Sometimes if they swing by around closing time.


Q:

somebody told me all Krispy Kreme are kosher. Can you vouch?

A:

I'll explain it to you the way it was briefly explained to me by our trainer. They're made with kosher ingredients, but aren't like "certified" kosher.


Q:

I'm happy KK is coming to my town in FL! I tried it once in Tennessee and was blown away. What is your favorite album to listen to?

A:

You'll probably get the new store design like mine. Very earth-toned and Starbucks-ish.

Also, I've been listening to Death of a Bachelor by Panic! at the Disco for the last few weeks.


Q:

What's a cool "hack" when ordering? Do you get tired of eating doughnuts?

A:

Always tell us how many donuts you will be ordering before you start naming them. For instance, if you start calling out donuts and you end up at a dozen without telling me, it will be more expensive. I have to select the box size before picking the donuts to go in the box. So if you want a 3 pack, say "Let me get a 3 pack of ________".

Also, if you want extra flavoring in your drink, tell us at the pickup counter. Chances are we will just be nice and add it in without charging you, whereas if you tell us at the register, we have to add it on the ticket.

Certain donuts, yes. Chocolate custard, my all time favorite, absolutely not.


Q:

[deleted]

A:

I think I missed the joke...haha


Q:

[deleted]

A:

Hmmm interesting, I had no idea. Lol


Q:

That's helpful, you would know what VC is. I was just wondering if our store was the same format as yours since it is relatively new and the taste is so off. Regardless, it would make sense if they were also reheating.

A:

You could always ask. And the oven for reheating should be clearly visible, it's not something KK tries to hide.


Q:

What is the most rewarding part of your job?

A:

Getting to turn someone's day around, especially kids. A donut can always put a smile on someone's face. The dozen free donuts each week are pretty good too.


Q:

Why is the Blueberry Fritter on the menu, yet no store ever has them?

A:

It isn't on our menu. We only carry the apple fritter.


Q:

What is the most popular donut of your store?

A:

Original Glazed of course, otherwise probably Chocolate Iced Glazed


Q:

I had an uncle who told me that in his younger working days, he was a KK delivery driver. He said if anyone were to walk up to him and ask, 'Got any extras?', it was a corporate rule to indeed give the requestor a freebee. Is this true now, then, or not at all?

A:

Hmm. Probably true. I haven't heard that personally though. They did tell us specifically that they give us the power to remedy problems, so if someone didn't like their donut, we have the full power to give them whatever we want to make the problem better. Got the wrong donut? I give them two of the correct donut and let them keep the wrong one.


Q:

Oh you mean extras to the normals, not you and me. I get it.

A:

Nope. Right into the garbage bag and into the trash compactor in the back...lol. Not my decision, but it's what we have to do.


Q:

Are you sick of the smell and/or the donuts?

A:

Absolutely, yes. My uniform and car smell of donuts and espresso beans. I could still go for a donut every now and then.


Q:

Bummer that something so damn good is ruined.

A:

I know! I kind of expected it going in though.


Q:

Hey fellow Krispy Krew member! I'm a supervisor/baker for a store in Orlando, FL. My shift was recent recognized by the CEO, and I'm feeling proud. How's everything going with you guys?

A:

It's going good! Stressful in the Christmas season since our store is in the middle of a mall. Congrats on the recognition!


Q:

During Chanukah do you see a spike in sales?

A:

We've been crazy busy this whole month, so hard to differentiate.


Q:

How much donuts do you add to your sugar ?

A:

Lol


Q:

What are a couple things that you warn strictly against buying/doing at Krispy Kreme and why?

A:

Hmm. Pass on the raspberry/lemon filled donuts. The flavors just don't work imo. Also don't get pissed at me (at the register) if we are out of something. It's not our fault and, chances are, we're just as frustrated as you. Our shipments were messed up for the first few weeks so we were out of cups, lids, syrups, etc. here and there. Had more than a few people cuss me out, but I couldn't do anything about it.


Q:

Take that back. The raspberry filled donuts there are totally legit.

A:

Lol personally not a fan!


Q:
  1. Why do you not advertise on TV or Youtube? 2.How is the Nutella Donut?
A:

I've seen a few KK adverts on TV.

The Nutella donut is actually incredible. Everything you would imagine it to be. Get the filled one.


Q:

how many times have you put your dick through a donut? is that how donut holes are made?

A:

😂😂


Q:

Please come back and answer. Are you familiar with the "Back at it again at the Krispy Kreme" Vine?

A:

Yes lmfao. I actually found that at work. We were dying.


Q:

Late but I really want to know, when I go to Krispy Kremes baked af do they know?

A:

😂😂 we can tell


Q:

What was your craziest moment on the job?

A:

So far, Black Friday and a couple of days through December that have been nearly as busy. Line out the door the whole 7 hours I was on the clock. No time to collect your thoughts. Just make what was on the screen and move along. We had messes everywhere that we had no time to clean up. We somehow made it through.


Q:

What is it like working for Kk? are they a good business to work for?

A:

They are, I love my boss and supervisors and have had no trouble yet.


Q:

The Krispy Kreme glaze is too intense for me, I like Dunkin Donuts better, you don't feel like you just ate a five pound bag of sugar over there.

Does every Krispy Kreme have a donut machine or do some locations just get the donuts delivered from another location with a donut machine?

What is the strangest thing anyone has tried to order?

A:

I can somewhat agree. Not a huge fan of glazed myself.

We were the first KK in the country that gets the donuts delivered. There is only one more after us. To my knowledge, every other location manufactures their donuts. KK is trying to go to smaller-format stores, and we were the first.

I had a lady order a latte with every flavor we have (caramel, mocha, caramel mocha, vanilla, hazelnut, and toffee). She drank the whole thing and said it was great.


Q:

I think New York Penn Station has had a Krispy Kreme inside the station for quite some time that gets the donuts delivered. I've never had a fresh Krispy Kreme from that location, and I worked a block away, so I walked by it almost every day, and never saw fresh donuts coming from the back.

Can you check with corporate on this? If there's a machine in the back of the Penn Station Krispy Kreme, I may have to go there again and just stand and wait.

A:

I'll see what I can find


Q:

How often do you guys replace the glaze in the machine in the window? Everytime I go there I can't help but imagine 3 day old sugar coating the pastry.

A:

Our shop doesn't make the donuts on site. We get them from a nearby shop.


Q:

I'm sure this is too late, but what do I have to do get a chocolate cake (previously known as chocolate Devil's food cake) doughnut? One store I went to said they were seasonal, another said they had no idea what I was talking about (and that's the store I have gotten them from previously, for many years). I haven't seen one that flavor at an actual Krispy Kreme location in years; the last one I had was from a gas station. They're still listed on the website as available at select locations, but I cant figure out which ones...

A:

Never heard of it! Sometimes if you call ahead the location can make some just for you.


Q:

Why is there a Krispy Kreme on Maui in Hawaii and not on Oahu, the most populated Hawaiian island?

A:

That's a question for corporate, I have no idea. Sorry!


Q:

What do you think it was that made Krispy Kreme unsuccessful in Massachusetts?

A:

Dunkin.


Q:

Why did you guys run out of Glazed Chocolate Cake doughnuts two nights ago?

A:

We don't sell chocolate cake donuts.