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BusinessIamA account specialist at a small regional Credit Union

Apr 5th 2017 by pfeole2804 • 6 Questions • 44 Points

I work as an account specialist (we call them member service advisors) at a credit union. I create and help people manage deposit accounts in the callcenter (I don't create loans but I help people with them.)

AMA!

My ID badge https://imgur.com/a/pmjzt

Me: https://imgur.com/a/rVpN7

Q:

Did you specifically try to find a job at a credit union (versus a big corporate bank like CitiBank or BoA)?

A:

I wanted a job in the finance industry and this credit union was headquartered pretty close to me, plus I'm a college student and it worked around my schedule. I think though I prefer working for a credit union because it's big enough to have a decent pay and benefits and has some corporate culture while not being too big that I dont feel like I know anyone.


Q:

How long have you worked at your credit union?

A:

This is my 6th month!


Q:

What's the best thing that you like about your job? And what's your least favorite thing about the job?

A:

So probably best part is when I can help people. For example when I help people by waiving fees or finding a new product for them or helping them pay there loan so they don't go delinquent. The least favorite is the screaming people or the people where I can't do much and have to be the bad guy that has to tell them bad news or has to enforce some sort of penalty on there account.


Q:

Have you worked at a publicly traded bank? I have much more respect for CU and recently refi my car loan and moved my savings there. One day I'll move my checking there too.

A:

I haven't this is my first job in finance, I am still in college.


Q:

Why should I use a credit union instead of my national chain of banks that have atms everywhere?

A:

Many credit unions, mine included are part of an alliance called Co-Op so you can use atms in the network, they are everywhere, with no fees. Credit unions are ran by a board of volunteers instead of shareholders, so it's not for profit and therefore you can get greater interest rates on savings and lower interest rates on loans usually because any profit goes straight back to the members.


Q:

Ever deal with fraud?

A:

Oh all the time, credit card fraud, debit card fraud, account fraud, online fraud, I spend a good majority of my day a lot of times dealing with fraud.