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RestaurantIamA Experienced Crew Member at McDonalds UK AMA!

Apr 30th 2017 by ParagonJenko • 36 Questions • 139 Points

Me: I've been working for my store for nearly a year. I have four stars however have yet to pick my fourth one up. I'm a 17 year old, turning 18 later this year and aiming to start my pathway to become a Crew Trainer within the next two months.

Any questions, even highly technical ones if I don't know there are various people who can inform me.

Why do one of these so soon after another? Well after viewing it me and my colleagues realised that it spread alot of misinformation therefore I personally want to make sure that doesn't happen.

My Proof: http://imgur.com/a/gaQW4

Q:

What kind of approach does McDonald's take for whipping slow-performing employees into shape? Is it different from what you may have seen to be effective? Thanks!

A:

Well whipping some people would really seem like fun however we can't anymore which is a shame haha.

I've dealt with a few employees who are slower on stations and generally they are given support and training if they aren't showing any progress.

Although personally, just creating a connection with them and chatting to them while on the station can slowly increase their confidence in what they're doing. Once that confidence is up there, they're work speed increase exponentially.

Finally, there are some employees that just aren't possible to deal with generally due to a lack of the right attitude. Therefore we give them all we can to try and help them but if it fails our management seeks termination of their employment.


Q:

Is there such a thing as the secret menu?

A:

No we have no secret menu. Although we will cater to your needs as a customer where possible.


Q:

The Grand Mac meat isn't a quarter of a pound it's a sixth of a pound.

A:

That sounds amazing honestly but procedures and all makes it impossible to do things like that.


Q:

I know on all the stores I worked at we could do that.

A:

I thought we used the same too, the same as on the training game on ourlounge?


Q:

My Mrs. can't eat brown bread or seeds due to health issues. So when I go my local McDonald's and ask for her burger on a breakfast roll they're more than willing to do it.

But out of the last 6 different restaurants we've visited only two were accommodating.

Is the whole catering for a customers needs company wide? Or is it at the restaurants discretion?

A:

Each manager has the final decision on these types of things so anything that a Crew Member is not sure about should go be forwarded.

The major thing about your request though is breakfast rolls cost more than our regular or quarter buns. As well as generally there may be none out or are defrosting for the next day.

Edit: Noticed some naughty spelling and grammar mistakes!


Q:

What is the nicest thing you've seen one person do for another at your job?

A:

There is so much compassion that never gets paid attention to within jobs like ours. Although the one thing that really stands out is with new starters. They're all sweaty and nervous its their first day at a job with all these people who know what they're doing. And just by everything saying hello like they've known them forever and getting on with their job it calms them.

Alas, I have a story. So our staff are either part timers between 16-22 or full time staff. Therefore we have half of us who drive and half who don't. Late shifts means that people have to get taxi's if they live further away than they can walk. So I was working and I missed my last bus and with no money was attempting to ring around people for a lift when our lovely Dining Area lady called Nancy joked about me still being around. To which I obviously replied I was waiting for a lift. And you can guess, she offered to take me and I accepted but found myself with a relative coming to pick me up.

Everyone at this type of job just gets along or you don't enjoy your job much.


Q:

What are your hobbies outside of work and school?

A:

I like to attempt to develop video games (going nowhere) and I do a project in school that has web development which I am definitely not taking up as hobby at the moment haha.


Q:

Going somewhere if you enjoy doing it.

A:

I'm slowly learning which is the nice thing.


Q:

Do you know where I can find a Mayfair or a Bond Street sticker?

But seriously, how strict are the rules around how the Monopoly stickers are handled?

A:

They are somewhere we just don't know where!

The rules in regards to customers I wouldn't know as I'm primarily kitchen staff so I just check with a manager if I'm not sure.

Although in relation to employees playing Monopoly which is a strict violation of the rules and can lead to the termination of the employment of that person.


Q:

What are the stars for? Do they mean you're some kind of grimefood general?

A:

Each star represents one important thing about our job. Called QS&C

Quality - Creating a high standard of food to ensure a customer is left satisfied by them.

Service - To create the best impression on our customers and ensure that they're willing to come back.

Cleanliness - Keeping a great level of hygiene to ensure both health & safety standards and reached but that the store looks amazing.

Vital Ingredients - All the qualities that make up an employee are in this person (its a happy face badge)


Q:

How many dangerwanks have taken place on your premises?

My answer for here is 2.

Has anyone died in your restaurant?

A:

No dangerwanks from what I've been told but apparently some naughty goings in the stock room (rumours are never true lol)

No ones died, yet.


Q:

...So she had that "can I speak to your manager?" Haircut?

A:

Shorter than that surprisingly.


Q:

Shit. I've ordered a double cheeseburger meal, large with a coke and I've never been told it's not available as a meal. Why's that?

A:

Its all up to the employee whether they inform you but if a customer asks me for a meal I won't pretend. Our POS (till) system won't allow us to put it through as a meal although if you are willing to pay the price thats okay!


Q:

Stupid auto mods removed my question because I forgot a? Moving over there from the states soon, what's special on a U.K. Menu?

A:

That's the problem with automation!

Well after a few weeks to a couple of months promotional items change so its hard to say what there will be when you arrive.

At the moment there are the Big Tasty (with Bacon optional) and Mozzarella Dippers.

Although these are changing soon which I know that I can't talk about them due to it not being released.

Here you can see the current information on our products: http://www.mcdonalds.co.uk/ukhome.html


Q:

How does the Big Tasty sauce differ from Big Mac sauce? As far as I'm aware, here in the US, the Big Tasty isn't offered. When I look at the descriptions on the U.K. site it seems the Big Mac has Big Mac sauce, and Big Tasty has Big Tasty sauce, so I assume they are different.

A:

A user somewhere here or in another thread commented that its more a cheese sauce however I know it tastes sweeter and looks more cheesy than Big Mac sauce.


Q:

Favorite items on the menu to eat?

A:

I didn't like them at first but I really got into Bacon Tasty's now their promotion is back on.


Q:

What are your career goals?

A:

Well McDonald's will not be my job for the future honestly but my aims while I am here? I'd like to be promoted to Crew Trainer and thats as far as I'd go. As for being a Shift Manager that would be alot of responsibility for me unless I change my mind in the future.

However, in the future I want to go into Software or Web Development.


Q:

What's your favorite kind of cheese?

A:

I have to be a boring man and say Camembert its sort of my favourite thing to indulge in.


Q:

How is that boring?

A:

Its a very common cheese, people expect interesting!


Q:

I had to Google that cheese.

A:

Its quite a common one around my area especially in little bites


Q:

How does a typical McDo employee feel? OK or not?

A:

Depends on the day, pretty meh in UK with the weather and all


Q:

Is the 3 second rule true? A friend of my told me if you drop a hamburger on the floor, and pick it up within 3 seconds, they will still serve it.

A:

Negative my friend. Anything that touches the floor is put in its corresponding bin. If its hands then they have to be washed using the five-step method to make sure hygiene is the best.


Q:

Have you ever been to a McDonald's in another country? If so where?

A:

Me and partner went over to her native country, Poland and tried the Double over there it was very fluffy the bun.


Q:

Roughy how many menu items are on the menu?

A:

I have no idea buddy


Q:

How much are drinks and desserts?

A:

For that just have a look at the menu or ask in store.


Q:

How are your co workers and bosses? Smart, annoying, friendly, jerks, rude, pushy...?

A:

Its a demanding job and sometimes fatigue affects your mood. Most are friendly but some managerial figures have to be strict.


Q:

Ever drop or burn food? If so how often?

A:

You drop food all the time mistakes happen. Burning is common too, I left a basket of nuggets in a vat for a few minutes extra by accident and they were very very burnt.


Q:

How often? Do you get yelled at for it?

A:

Occasionally. No its usually something that gets laughed off.


Q:

Do you have any pets?

A:

No, I don't.


Q:

How much time do you have for breaks?

A:

That all depends on the shift length. Either 30 or 45 minutes usually.


Q:

Can I get free McChicken Sandwiches?

A:

Free or three, sir?


Q:

Can I get free McChicken Sandwiches?

Serious question:

Where are you based? Birmingham? London?

A:

That's three McChicken Sandwiches, anything else?

Based in Yorkshire apart from that, can't narrow down further due to safety :)


Q:

Do you ever ask other people questions on AMA's? If so what do you ask?

A:

I did a long time ago, just a general question about their life I believe but it was a very long time ago.


Q:

How do you de-stress after work?

A:

Spend time with my partner, video games, netflix and sleep.


Q:

Favorite soda from the soda fountains and why?

A:

We don't have them over here?


Q:

which other restaurant do most mcdonald's crew usually leave for?

A:

Our store generally doesn't lose staff to other store mostly due to leaving. Quite alot of us are part time students that leave due to university.